Thanks for shopping at THE DESIGN INDUSTRY

If you are not entirely satisfied with your purchase, we’re here to help.

Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Please note that a 15% restocking fee will apply to all returned product.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card within 3 business days of receiving the returned item. Please note that depending on your card issuer’s policies, the refund may take additional time to show up on your account.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping (if any owing) will be deducted from your refund amount.

Contact Us
If you have any questions on how to return your item to us, contact us at returns@thedesignindustry.ca

How To Return Your Item
Repackage in original shipping box with any additional padding, packing peanuts, or bubble wrap. Write the reason for the return on the original receipt (or copy) and include in the box. Send to:

THE DESIGN INDUSTRY
420 Finchdene Square
Toronto, Ontario
M1X 1C2
Canada